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Terms & Conditions

First of all I must say congratulations! You are clearly one of the smarter humans. Finding info and good deals for a vacation can be a tough project, and even harder and time consuming once you get here, so you made a good move by checking out this site now.
 
If you’ve had enough time to look around the web, I’m sure you notice that we are the least expensive of all other websites for activities. We can do this because over the years, we have been able to send enough visitors on the activities of the islands that the activity vendors that we use have rewarded us with the highest commissions available on those tours. Instead of charging the customers the same rate that they would get from booking direct with the vendor, we discount the prices to make it possible for you to have more fun and enjoy more adventures with your families and friends. Because we like fun and want every client to get just that! It is your valued vacation, and we take that very seriously. We never put people on tours that have bad safety records or faulty equipment, because our recommendations people have trust in and that is something we consider very important. Thank you for the opportunity to help you on your vacation, and please feel free to give us feedback about our services.

In order to maintain our working relationship with our vendors there are a few policies we must follow.
First off, cancellation policy is a minimum 48 hours before the start time of your tour you must request to cancel in order to get your money back. A 10% cancellation fee does apply to all cancellations. No cancellation within 48 hours will be refunded.
Credit card charges: once you click the button that says I agree to the terms & conditions you are authorizing us to charge your credit card for the amount specified. Credit card purchases will be processed through Boss Frog’s Dive & Surf on Maui, Hawaii.
Taxes & Fees: Some tours have different tax rates then others. We added these taxes under the tax & fees section on the invoice breakdown. The taxes are as follows. Boat trips= 4.166% GET plus 3% Harbor Taxes. Helicopters and Bike the volcano trips= fuel surcharges approximately $10-15 per person. Helicopter tours balance the helicopter by weight, so seating is not guaranteed. Helicopters have weight restrictions, so you will have to pay extra if you are above a certain weight (which varies by vendor, but generally half seat charge for passengers over 240 lbs).

All tours that don’t have anything to do with air or sea have just the standard 4.166% Hawaii State GET.  Also, all tours are charged a 3% booking fee.

Prices, features and tours are subject to change with out notice.

All destinations are weather permitting, tour operators have the right to substitute machinery and go to alternate destinations at their own discretion. Any activities that have alcoholic beverages included such as a luau with open bar, you must bring a valid photo ID which was government issued in order to consume alcoholic beverages.

You will receive a phone call from our reservation team, followed by a custom confirmation email with your confirmed itinerary on it.
Due to Email Spam Filters and time differences, IT IS YOUR RESPONSIBILITY TO CONFIRM by calling us within a minimum of 48 hours before your scheduled activity if you have not received confirmation from an agent.

If you have not confirmed, your credit card will still be charged for your activities. If you are not on Maui, your tickets will be emailed with your confirmation email, you simply print those up and go on your activity. Or you can physically pick them up at our Lahaina Boss Frog’s Dive & Surf Shops located at 150 Lahainaluna RD. Lahaina, Maui HI 96761. The Lahaina pickup location is open everyday from 8am to 8pm so it will be easy for you to get them. Please call us once you are on the Island of Maui if you would like directions at 661-3333 ext 3.

At some point in this process you may be asked if you qualify to take a 90-120 minute tour of one of our sponsored resorts in order for us to save you more money. There is no obligation to buy anything, and if you do, under Hawaii State law any purchaser has A SEVEN DAY RIGHT OF RECISSION OF ANY TIMESHARE SALES CONTRACT. Boss Frog wouldn’t recommend these if they weren’t a great way to save you money. It is an excellent way to learn something new and save a bundle, so be a smart human and keep an open mind.

Our site uses cookies to keep track of your shopping cart.

This site contains links to other sites. Boss Frog is not responsible for the privacy practices or the content of such websites.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their e-mail address) and financial information (like their account or credit card numbers). No customer information will be sold, or traded to any third parties. We won’t give away your info or send you junk mail or spam, because that would cut into our surfing time!
Contact information from the order form is used to process orders to our customers.

Financial information that is collected is used to bill the customer for products and services.

Again thank you for choosing us for your vacation needs and we’ll see you in paradise!
Mahalo Nui Loa (thank you very much)
A Hui Hou (until we meet again)
-Boss Frog-

 

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